How to Write a New Employee Introduction Email to Clients
How to Write a New Employee Introduction Email to Clients
Hiring a new employee who works with clients? If your client is used to interacting with a point person who has left your company, you should introduce the team member taking over. To do this, send an email to announce your latest business representative.
A new employee introduction email to clients is crucial because it:
Makes clients feel valued Because your clients will collaborate closely with your new hire, a carefully crafted introductory email breaks the ice. It puts everyone up to speed, allowing them to progress with a project.
Shows your values The email highlights your professionalism and shows that you value clients and your relationship with them.
Builds trust Taking time to inform clients about the new point person demonstrates your commitment. It also proves that you’re trustworthy and dependable.
Ensures smooth communication Clients not informed of the change may contact your old employee in vain. To avoid confusion, send this email as soon as possible, sharing the new contact person’s name and contact details.
Helps the new employee ease into their role While this email is primarily for your clients, it’s also beneficial for the new hire as it prepares them for the incoming work. Introducing your latest team member is an excellent way to boost employee morale because they feel worthy of your endorsement.
Are you also looking for a template for writing an introduction email to the new hire’s coworkers? Check out our guides on writing a company-wide introduction email and an introduction email to their specific teams.
These components make an effective and thoughtful email.
Introduce the employee Show that you value your client’s time by starting your email solid and straight to the point. Introduce your new employee right away, stating their name and position.
Brief background on the employee Give your client peace of mind by quickly explaining the employee’s skills and achievements. It will let your client know your new representative is fully competent and prepared for their tasks.
Employee’s duties Though the client may already know what your company does for them, it’s helpful to remind them of the new employee’s responsibilities. It clarifies your recent hire’s scope of duties and sets client expectations.
Contact information Provide the client with the new employee’s contact details and your own. This way, they can contact you for concerns and questions about the change. Also, include the new employee’s starting date to let the client know when they can begin to work together.
Specific directions To ensure a worry-free transition, you may request clients to save the employee’s contact details so they can CC your new hire in all correspondence. This will ensure good communication as projects progress.
Use any of our email templates to make your clients feel like they’re your top priority!
Version 1: Formal
Dear _____ (client name),
As a valued client, I am pleased to introduce you to our new team member, _____ (employee name), who will work with you as _____ (employee position) starting ______ (date).
_______ (employee name) comes from a strong background in ____ (industry) with extensive experience in _______ (relevant skills). We are confident that they will deliver value and expertise to your business.
_____ (employee name) will be working to ________ (short description of responsibilities). You may contact them directly at _____ (contact info) for any questions and concerns.
We look forward to continuing our fruitful relationship.
Best regards,
______ (your name)
______ (position)
______ (company)Version 2: Casual
Dear ______ (client name),
Hope all is well! I wanted to let you know that we have a new member on board—__________ (employee name)!
______ (employee name) is joining us as ______ (position) with ___ (number of years) of experience in ______ (industry). They will be responsible for _________ (short description of responsibilities).
If you have any questions, don’t hesitate to reach out to _________ (employee name) at ________ (contact info).
Thank you for being part of our journey. We look forward to continuing working with you!
Sincerely,
______ (your name)
______ (position)
______ (company)This email is vital to building a harmonious relationship with your client. You help boost your client’s confidence in your company by expressing enthusiasm about your new employee. Keeping your email brief while still personalized sets the tone for excellent client collaboration.